The Mandai App

Mandai seeks to elevate visitor experiences by leveraging the widespread use of mobile devices among its guests. To achieve this, a guest mobile application will play a vital role as the primary interface connecting Mandai and its visitors.

Download app here:

App Store | Play Store

Mandai official website:

mandai.com

This programme is presented by Mandai Wildlife Reserve, my role in this project is Product Designer, deeply involved in the design and development process from ideation to implementation, including subsequent product iterations.

🚧 Challenge: Mandai has no prior experience with similar projects and has a complex internal hierarchy. We as the design and development partner need to align requirements with multiple stakeholders and follow up on their feedback while preserving practicality and persuading business users to be innovative.

🛣️ Process: The first phase is developed in a waterfall approach, while the second phase shifts to 2 weeks dual track agile approach with a focus on functionality and user experience.

My scope is to conduct requirement gathering workshops, design reviews, assisting in usability testing and UAT.

🍎 Outcome: Official launch in Q1 2023, total number of download over 12k in two weeks. The project is currently in continuous iteration based on data driven user insights analytics.

Please contact for more detail.